Refund policy
Noctève Beauty
Shipping & Returns
Our Promise to You
01 · Processing
Order Processing
Every Noctève order is carefully prepared before it leaves our hands. Once payment has been confirmed, your order will be processed and dispatched within:
Dispatch Window
24 – 48 Hours
After Payment Confirmation
Orders placed on weekends or public holidays will begin processing on the next business day.
02 · Shipping
Delivery Timeframes
We ship to all 50 US states and internationally. Estimated delivery windows begin from the date your order is dispatched.
🇺🇸
United States
3 – 7
Business Days
🌍
International
5 – 12
Business Days
International orders may be subject to customs duties and import taxes set by the destination country. These charges are the responsibility of the recipient.
03 · Returns
Our Return Policy
Your satisfaction is at the heart of everything we do. If you are not completely happy with your Noctève purchase, we make the return process simple and stress-free.
30
Day Return Window
Not satisfied with your order? Return your item within 30 days of the delivery date for a full refund or exchange — no fuss.
How to Return
1.
Contact Us First
Email our team at team@nocteve.com with your order number and the reason for your return. We will respond within 24 hours on business days.
2.
Ship It Back
Pack your item securely and return it within the 30-day window. Items must be unused and in their original condition. We will provide full return instructions once you contact us.
3.
Receive Your Refund
Once we receive and inspect your return, your refund or exchange will be processed promptly. Refunds are returned to your original payment method.
04 · Contact
Still Have Questions?
Our team is here to help. Reach out and we will get back to you within 24 hours on business days.
Noctève reserves the right to update this policy at any time. Last updated 2024.