When will my order ship?

Orders are processed and dispatched within 24 to 48 hours after payment confirmation. Orders placed on weekends or holidays begin processing the next business day.

How long does delivery take?

USA orders arrive in 3 to 7 business days. International orders arrive in 5 to 12 business days. All delivery windows begin from the date your order is dispatched.

What is your return policy?

We offer a 30-day hassle-free return window. If you are not completely satisfied, email us at team@nocteve.com with your order number and we will take care of the rest. Items must be unused and in original condition.

How do I remove the mascara?

The Noctève Black Tubing Mascara removes with warm water only. Soak your lashes for 20 seconds and the tubes slide off cleanly. No oil remover, no scrubbing, no lash loss.

Is the wand actually made of metal?

Yes, always. Our precision iron metal wand is the real thing, not a plastic replica. You will feel the difference from the very first stroke.

Is it waterproof?

Fully waterproof and sweat-resistant for up to 48 hours. Holds through workouts, humidity, rain, and long days without smudging or transferring under the eye.

Does it work on fine or sparse lashes?

Especially on fine and sparse lashes. The iron wand reaches every lash including the small inner corner ones most mascaras miss. Each lash gets sealed, lifted, and defined root to tip.

I have not received my order. What should I do?

Email us at team@nocteve.com with your order number and we will track it down right away. We respond within 24 hours every day of the week.